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Description
Best Practices: Client Relationships and Navigating Sticky Client Situations With Alyssa Phillips
Thursday, May 2nd | 12noon-2pm | Virtual via Zoom
Workshop Description:
When you work one-on-one with commissions and clients, skill isn’t enough. The truth is, there’s a lot more to facilitating a smooth project than doing nice work. In this workshop, we’ll talk about how to make sure your clients have a 5-star experience through every touchpoint of your collaboration, from the moment they inquire to when it's time to say goodbye. Topics include boundary-setting, presenting work to clients, navigating feedback, sharing final deliverables, and more.
We’ll also review how to navigate sticky client situations, and steer projects back on track when they start to go off the rails. If you’ve ever wondered what to do when a client disappears and stops responding, a client is unhappy with the results, or a client makes a request that has you cringing — we’ll cover it all!
You’ll walk away feeling confident about guiding projects that lead to rave reviews, repeat clients, and referrals.
Bio:
Alyssa Phillips is the owner of Amp’d Designs, transforming businesses through branding and web design crafted with intention, strategy, and style. She is also the founder of Make Your Design Matter, helping self-employed creatives nail their processes, wow their clients, and grow their businesses with confidence.
Alyssa received a BFA in Communications Design from Pratt Institute in Brooklyn, NY, and held several positions at design studios in NYC, including roles at Atlantic Records and as an Art Director at a print agency, before moving to the mountains in Asheville to start her own business. In addition, she collaborated on the formation of the AIGA Asheville chapter, a professional organization for creatives, as the founding Vice President.
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Date & Time
Thu, May 2, 2024 12:00 PM - 2:00 PM
Venue Details
ZOOM
Asheville, North Carolina
Mountain BizWorks
Mountain BizWorks is Western North Carolina's resource for small business success. We help entrepreneurs start, grow, and thrive through an innovative blend of lending and learning. When small businesses succeed, we all prosper.