Privacy Policy

Effective Date: March 12, 2025

Thanks for visiting SimpleTix! SimpleTix (“SimpleTix”, “we”, “us” or “our”) respects your privacy. When it comes to your personal information, we believe in transparency, not surprises. That’s why we’ve set out here what personal information we collect, what we do with it and your choices and rights.

By using any of SimpleTix’s Services, you confirm you have agreed to the Terms of Service and read and understood this Privacy Policy and our Cookie Policy.

1. Some key terms

In our Privacy Policy, when we refer to “Users”, we mean our customers who use our Services, including visitors to our sites. We explain who we are in the “Who is SimpleTix?” section below. The users, visitors and customers of, our Users’ sites are “End Users”. Any other capitalized terms not defined in this Privacy Policy have the meanings in our Terms of Service. For the purposes of this Privacy Policy, “personal information” refers to any information that identifies, relates to, describes, or can reasonably be linked to an individual. This may include, but is not limited to, names, contact details, account information, payment information, or usage data.

2. How does this Privacy Policy apply?

This Privacy Policy describes what we do with personal information that we collect and use for our own purposes (i.e., where we are a controller), such as your account information and information about how you use and interact with our Services, including information you submit to our customer support as well as certain information relating to your End Users. This Privacy Policy applies regardless of how you access or use our Services, including through a web browser, mobile device, or third-party platform. This Privacy Policy does not apply to personal information of our employees or job applicants (except to the extent employees or job applicants are Users).

We use cookies and similar technologies. Our Cookie Policy describes what we do in that regard.  

We also host and process User Content on behalf of our Users. Our Users tell us what to do with User Content, and we follow their instructions. This Privacy Policy does not describe what we do with User Content on our Users’ instructions (i.e., as their processor or service provider). For more information on how our Users handle personal information, please review their respective privacy policies. If you are an End User of one of our User’s sites and want to know how a User handles your information, you should check the site's privacy policy, if applicable. If you want to know about what we do for our own purposes, read on.

3. Personal information we collect

We collect various personal information regarding you or your device. This includes the following:

  • Information you provide to create an Account, including email address, first name and last name, and phone number. If you sign up for Paid Services, we receive a portion of your payment information from our payment processor (such as the last four digits, the country of issuance and the expiration date of the payment card) as well as your zip code. We do not collect or store full payment card details, which are handled securely by our payment processor.
  • Your marketing preferences, including any opt-in or opt-out choices for receiving communications from us.
  • The emails and other communications that you send us or otherwise contribute, such as customer support inquiries or posts to our customer message boards or forums. Please note that information shared in public areas of our sites, such as forums or comment sections, may be visible to others and should be shared with discretion.
  • Information you share with us in connection with surveys, contests or promotions.
  • Information from your use of the Services or Users’ sites. This includes: IP addresses, preferences, web pages you visited prior to coming to our or our Users’ sites, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with the Services and our Users’ sites (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors).
  • Information we get from our partners to support our marketing initiatives, improve our Services and better monitor, manage and measure our ad campaigns, such as details about when a partner of ours shows you one of our ads on or via its advertising platform.
  • Other information you submit to us directly or through Third Party Services if you use a Third Party Service to create an Account (based on your privacy settings with such Third Party Service). We recommend reviewing the privacy policies of any Third Party Services you use to understand what information they may share with us.

4. How we collect personal information

We obtain personal information from various sources. We do this in three main ways:

  • You provide some of it directly (such as by registering for an Account).
  • We record some of it automatically when you use our Services or Users’ sites (including with technologies like cookies).
  • We receive some of it from third parties (like when you register for an account using a Third Party Service or when you make payments to us using our payment processor or via a mobile app store).

We’ve described this in more detail below.

a. Personal information you provide

When you use our Services, we collect information from you in a number of ways.  For instance, we ask you to provide your name and email address to register and manage your Account. We also maintain your marketing preferences and the emails and other communications that you send us or otherwise contribute, such as customer support inquiries or posts to our customer message boards or forums. You might also provide us with information in other ways, including by responding to surveys, submitting a form or participating in contests or similar promotions.

Sometimes we require you to provide us with information for contractual or legal reasons. For example, we may ask you to select your jurisdiction when you sign up for Paid Services to determine if, and how much, tax we need to collect from you. We may also request additional verification information, such as a government-issued ID, to comply with legal requirements or protect against fraud. We’ll normally let you know when information is required, and the consequences of failing to provide it. If you do not provide personal information when requested, you may not be able to use our Services if that information is necessary to provide you with the service or if we are legally required to collect it.

b. Personal information obtained from your use of our Services

When you use our Services, we collect information about your activity on and interaction with the Services, such as your IP address(es), your device and browser type, the web page you visited before coming to our sites, what pages on our sites you visit and for how long and identifiers associated with your devices. If you’ve given us permission through your device settings, we may collect your location information in our mobile apps.

If you are an End User of our Users’ sites, we also get information about your interactions with their sites, though we use this in anonymous, aggregated or pseudonymized form which does not focus on you individually. We use this data to evaluate, provide, protect or improve our Services (including by developing new products and services). Aggregated or pseudonymized data cannot be traced back to you and is used solely for analytical purposes.

Some of this information is collected automatically using cookies and similar technologies when you use our Services and our Users’ sites. We let our Users control what cookies and similar technologies are used through their sites (except those we need to use to properly provide the Services, such as for performance or security related reasons). You can read more about our use of cookies in our Cookie Policy. Some of this information is similarly collected automatically through your browser or from your device. You may manage certain cookie preferences through your browser settings or third-party cookie management tools.

c. Personal information obtained from other sources

If you use a Third Party Service (such as Google or Facebook) to register for an Account, the Third Party Service may provide us with your Third Party Service account information on your behalf, such as your name and email address (we don’t collect or store passwords you use to access Third Party Services). Your privacy settings on the Third Party Service normally control what they share with us. Make sure you are comfortable with what they share by reviewing their privacy policies and, if necessary, modifying your privacy settings directly on the Third Party Service.

If you sign up for Paid Services directly with us, we obtain limited information about your payment card from our payment processor, such as the last four digits, the country of issuance and the expiration date. Currently, our payment processor is USA ePay, now owned by NMI.. USA ePay uses and processes your complete payment information in accordance with its parent company’s privacy policy which can be found here: NMI Privacy Policy. We do not store your complete payment information on our servers to enhance security and comply with industry standards.

5. How we use your personal information

We use the personal information we obtain about you for the following purposes:

  • Provision of the Services. Create and manage your Account, provide and personalize our Services, process payments and respond to your inquiries. This includes ensuring your transactions are completed securely and delivering a seamless user experience.
  • Communicating with you. Communicate with you, including by sending you emails about your transactions and Service-related announcements. We may also contact you regarding updates to our policies, changes to your account, or to provide customer support.
  • Surveys and contests. Administer surveys, contests and other promotions. We may also use your feedback from surveys to improve our Services and user experience.
  • Promotion. Promote our Services and send you tailored marketing communications about products, services, offers, programs and promotions of SimpleTix and our partners and measure the success of those campaigns. For example, we may send different marketing communications to you based on your subscription plan or what we think may interest you based on other information we hold about you. You can opt out of marketing communications at any time through your account settings or the unsubscribe link included in our emails.
  • Advertising. Analyze your interactions with our Services and third parties’ online services so we can tailor our advertising to what we think will interest you. For example, we may decide not to advertise our Services to you on a social media site if you already signed up for Paid Services or we may choose to serve you a particular advertisement based on your subscription plan or what we think may interest you based on other information we hold about you.
  • Customizing the Services. Provide you with customized services. For example, we use your location information to determine your language preferences or display accurate date and time information. We also use cookies and similar technologies for this purpose, such as remembering which of Your Sites you most recently edited.
  • Improving our Services. Analyze and learn about how the Services are accessed and used, evaluate and improve our Services (including by developing new products and services and managing our communications) and monitor and measure the effectiveness of our advertising. We usually do this based on anonymous, pseudonymized or aggregated information which does not focus on you individually. For example, if we learn that most Users of Paid Services use a particular integration or feature, we might wish to expand on that integration or feature. We also track and analyze trends to address technical issues promptly and enhance overall platform reliability.
  • Security. Ensure the security and integrity of our Services.
  • Third party relationships. Manage our vendor and partner relationships.
  • Enforcement. Enforce our Terms of Service and other legal terms and policies.
  • Protection. Protect our and others’ interests, rights and property (e.g., to protect our Users from abuse). This may involve monitoring for fraudulent activities, preventing unauthorized use of the Services, and enforcing intellectual property rights.
  • Complying with law. Comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts and law enforcement requests. We may also disclose information in response to legal processes, such as subpoenas or court orders, when required by law.

We process your personal information for the above purposes when:

  • Consent. You have consented to the use of your personal information in a particular way. When you consent, you can change your mind at any time. For example, you may withdraw consent for marketing communications or location tracking through your account settings or by contacting us.
  • Performance of a contract. We need your personal information to provide you with services and products requested by you, or to respond to your inquiries. In other words, so we can perform our contract with you or take steps at your request before entering into one. For example, we need your email address so you can sign in to your SimpleTix account.
  • Legal obligation. We have a legal obligation to use your personal information, such as to comply with applicable tax and other government regulations or to comply with a court order or binding law enforcement request.
  • Legitimate interests. We have a legitimate interest in using your personal information. In particular, we have a legitimate interest in the following cases:
    • To operate the SimpleTix business and provide you with tailored advertising and communications to develop and promote our business.
    • To analyze and improve the safety and security of our Services - we do this as it is necessary to pursue our legitimate interests in ensuring SimpleTix is secure, such as by implementing and enhancing security measures and protections and protecting against fraud, spam and abuse.
    • To provide and improve the Services, including any personalized services - we do this as it is necessary to pursue our legitimate interests of providing an innovative and tailored offering to our Users on a sustained basis.
    • To share your personal information with other SimpleTix group companies that help us provide and improve the Services. Such sharing is subject to data protection safeguards to ensure your personal information is handled appropriately.
    • To anonymize and subsequently use anonymized information.
  • Protecting you and others. To protect your vital interests, or those of others. This may include using your information in emergency situations to ensure your safety or the safety of others.
  • Others’ legitimate interests. Where necessary for the purposes of a third party’s legitimate interests, such as our partners who have a legitimate interest in delivering tailored advertising to you and monitoring and measuring its effectiveness or our Users who have a legitimate interest in having their sites function properly and securely and analyzing the usage of their sites so they can understand trends and improve their services.  

6. How we share your personal information

We share personal information in the following ways:

  • Affiliates. We share personal information with our affiliates when it is reasonably necessary or desirable, such as to help provide services to you or analyze and improve the services we or they provide. All such sharing is subject to data protection agreements to ensure your information is handled securely and in compliance with applicable laws.
  • Users.  We share with our Users data regarding usage by End Users of their sites. For example, we provide a User with information about what web page the End User visited before coming to their site and how their End Users interacted with their site. This is so Users can analyze the usage of their sites and improve their services. Such data sharing is subject to limitations that ensure End Users’ privacy and comply with applicable laws.
  • Business partners.  We may share personal information with business partners. For example, we may share your personal information when our Services are integrated with their Third Party Services, but only when you have been informed or would otherwise expect such sharing. We require our business partners to implement appropriate safeguards and limit their use of your personal information to the purposes for which it was shared.
  • Service providers. We share personal information with our service providers that perform services on our behalf. For example, we may use third parties to help us provide customer support, manage our advertisements on other sites, send marketing and other communications on our behalf or assist with data storage.
  • Process payments. We transmit your personal information via an encrypted connection to our payment processor.  
  • Following the law or protecting rights and interests. We disclose your personal information if we determine that such disclosure is reasonably necessary to comply with the law, protect our or others’ rights, property or interests (such as enforcing our Terms of Service) or prevent fraud or abuse of SimpleTix or our Users or End Users. In particular, we may disclose your personal information in response to lawful requests by public authorities, such as to meet national security or law enforcement requirements.
  • Advertising. We share personal information with third parties so they and we can provide you with tailored advertising and measure and monitor its effectiveness. For example, we may share your pseudonymized email address with a third party social media platform on which we advertise to avoid serving SimpleTix ads to people who already use SimpleTix. Pseudonymization ensures your information cannot be directly linked back to you by these third parties. You can manage your preferences for targeted advertising through your account settings or third-party opt-out tools.
  • Business transfers. If we're involved in a reorganization, merger, acquisition or sale of some or all of our assets, your personal information may be transferred as part of that deal or the negotiation of contemplated deals. If such a transfer occurs, we will notify you and ensure the acquiring entity upholds the commitments outlined in this Privacy Policy.

7. Your rights and choices

Where applicable law requires (and subject to any relevant exceptions under law), you may have the right to access, update, change or delete personal information.

You can access, update, change or delete personal information (or that of your End Users) either directly in your Account or by contacting us at support@SimpleTix.com to request the required changes. You can exercise your other rights (including deleting your Account) by contacting us via your Account at the same email address. Please note that we may need to verify your identity in connection with your requests, and such verification process may, if you do not have access to your Account, require you to provide us with additional information (e.g. government identification). Even if you have access to your Account, we may request additional information if we believe it’s necessary to verify your identity. If we are unable to verify your identity or request, we may not, in accordance with applicable law, be able to fulfill your request. In such cases, we will provide an explanation of the decision and guidance on how to address any issues with the request.

You can also elect not to receive marketing communications by following the unsubscribe instructions in such communications. Even if you opt out of marketing communications, you may still receive service-related messages, such as updates on transactions or important notices regarding your account.

Please note that, for technical reasons, there is likely to be a delay in deleting your personal information from our systems when you ask us to delete it. We also will retain personal information in order to comply with the law, protect our and others’ rights, resolve disputes or enforce our legal terms or policies, to the extent permitted under applicable law.

You may have the right to restrict or object to the processing of your personal information or to exercise a right to data portability under applicable law. Data portability allows you to request a copy of your personal information in a structured, commonly used, and machine-readable format for transfer to another service provider. You also may have the right to lodge a complaint with a competent supervisory authority, subject to applicable law. If you are subject to EU data protection laws, we suggest you lodge any such complaints with our lead supervisory authority:

Irish Data Protection Commissioner

Office of the Data Protection Commissioner

Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland

Phone +353 57 868 4757

Fax: +353 57 868 4757

Email: info@dataprotection.ie

Additionally, if we rely on consent for the processing of your personal information, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal.

Our Cookie Policy explains how you can manage cookies and similar technologies.

If you are an End User of one of our User’s sites, you should contact them to exercise your rights with respect to any information they hold about you. We are not responsible for the privacy practices of our Users, and we recommend reviewing their privacy policies for guidance on managing your data with them.

8. How we protect your personal information

While no service is completely secure, we have a security team dedicated to keeping personal information safe. We maintain administrative, technical and physical safeguards that are intended to appropriately protect against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse and any other unlawful form of processing, of the personal information in our possession. We employ security measures such as using firewalls to protect against intruders, building redundancies throughout our network (so that if one server goes down, another can cover for it) and testing for and protecting against network vulnerabilities. In the event of a security breach that affects your personal information, we have protocols in place to respond quickly, mitigate the impact, and notify you and relevant authorities, as required by applicable laws. In the event of a security breach that affects your personal information, we have protocols in place to respond quickly, mitigate the impact, and notify you and relevant authorities, as required by applicable laws.

9. How we retain your personal information

We retain personal information regarding you or your use of the Services for as long as your Account is active or for as long as needed to provide you or our Users with the Services. We also retain personal information for as long as necessary to achieve the purposes described in this Privacy Policy, for example, to comply with our legal obligations, to protect us in the event of disputes and to enforce our agreements and to protect our and others’ interests.  

The precise periods for which we keep your personal information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made with respect to an agreement or other matter, whether the personal information has been aggregated or pseudonymized, and other relevant criteria. For example, the period we keep your email address is connected to how long your Account is active, while the period for which we keep a support message is based on how long has passed since the last submission in the thread. For certain types of records, such as those required for tax or legal compliance, retention periods may be longer to meet statutory obligations.

As Users may have a seasonal site or come back to us after an Account becomes inactive, we don’t immediately delete your personal information when your trial expires or you cancel all Paid Services. Instead, we keep your personal information for a reasonable period of time, so it will be there for you if you come back. We determine the ”reasonable period“ based on historical account activity and operational considerations, but this typically does not exceed two years unless required for legal compliance or other justified purposes.

You may delete your Account by contacting us at support@SimpleTix.com and SimpleTix will delete the personal information it holds about you (unless we need to retain it for the purposes set out in this Privacy Policy). Once deleted, this action is irreversible, and your information cannot be restored.

Please note that in the course of providing the Services, we collect and maintain aggregated, anonymized or de-personalized information which we may retain indefinitely.

10. Data transfers

Personal information that you submit through the Services may be transferred to countries other than where you live, such as, for example, to our servers in the U.S. We also store personal information locally on the devices you use to access the Services.

Your personal information may be transferred to countries that do not have the same data protection laws as the country in which you initially provided the information. When transferring data to such jurisdictions, we implement appropriate safeguards to ensure your personal information remains protected in line with applicable laws and industry standards.

We rely upon a number of means to transfer personal information which is subject to the European General Data Protection Regulation (“GDPR”) in accordance with Chapter V of the GDPR.  These include:

  • Privacy Shield. We transfer, in accordance with Article 45 of the GDPR, personal information to companies that have certified their compliance with the EU-U.S. or Swiss-U.S. Privacy Shield Frameworks (each individually and jointly, the “Privacy Shield”), including SimpleTix.com LLC.
  • Standard data protection clauses. We may, in accordance with Article 46 of the GDPR, transfer personal information to recipients that have entered into the European Commission approved contract for the transfer of personal data outside the European Economic Area.  
  • Other means. We may, in accordance with Articles 45 and 46 of the GDPR, transfer personal information to recipients that are in a country the European Commission or a European data protection supervisory authority has confirmed, by decision, offers an adequate level of data protection, pursuant to an approved certification mechanism or code of conduct, together with binding enforcement commitments from the recipient to apply the appropriate safeguards, including as regards data subjects’ rights, or to processors which have committed to comply with binding corporate rules.

You can find out more information about these transfer mechanisms here.

 

11.  Data retention Policy

Our data retention policy in regards to third party apps. If you disconnect or click the disconnect button on SimpleTix to any 3rd party apps (including Zapier, Stripe, Square, PayPal, Braintree or Zoom) we will delete all the account details that were stored. However we will store the reference key details for the best effort to preserve transaction history.

If you delete your account or SimpleTix site, we will delete all data on file (including orders) within 14 business days unless told otherwise. Before deletion, we recommend exporting any necessary data as this process is irreversible. Once your data is deleted, it cannot be restored.

For certain legal or operational purposes, we may retain aggregated or anonymized information even after account deletion, ensuring it cannot be used to identify you personally.

12. End Users’ personal information

Our customers who have created a site using SimpleTix are responsible for what they do with the personal information they collect, directly or through SimpleTix, about their End Users.  This Section 12 is directed to such customers. By using our Services, you agree to comply with all applicable data protection and privacy laws concerning your End Users’ personal information.

a. Your relationship with End Users

If you’re one of our Users, you will collect personal information about your End Users. For example, during checkout you may ask your End Users to provide their name, address, email address and payment information so that you can complete their orders. You may also use cookies and similar technologies to analyze usage and other trends. It is your responsibility to ensure that such collection and processing of End Users’ personal information is conducted transparently and with their consent, as required by applicable law.

You're solely responsible for complying with any laws and regulations that apply to your collection and use of your End Users’ information, including personal information you collect about them from us or using SimpleTix functionality or cookies or similar technologies. This includes providing appropriate notices, obtaining required consents, and responding to data access or deletion requests from your End Users.

You must publish your own privacy and cookie policies and comply with them.

We’re not liable for your relationship with your End Users or how you collect and use personal information about them (even if you collect it from us or using SimpleTix functionality or cookies or similar technologies) and we won’t provide you with any legal advice regarding such matters. You acknowledge that you are acting as the data controller with respect to your End Users’ information and assume all associated responsibilities under applicable data protection laws.

b. End User payment information

Your End Users’ payment information may be processed via third party eCommerce Payment Processors with which you integrate your Account, in accordance with such eCommerce Payment Processors’ terms and policies. You are responsible for ensuring that your chosen payment processors comply with applicable data security and privacy standards, such as PCI DSS. We transmit your End Users’ complete payment information when they initially provide or update it only so that we can pass it along to the eCommerce Payment Processors you agree to use. We don’t collect or store your End Users’ payment information. By design, this minimizes our handling of sensitive payment details to enhance security and reduce risk.

13. California Residents

This Section 13 is only applicable to you if you are a resident of the state of California in the US (“California Residents”) and only applies to personal information for which SimpleTix is a “Business” (as defined in the CCPA), but does not apply to personal information we collect from you in the course of our provision of services to you where you are an employee, owner, director, officer or contractor of a company, partnership, sole proprietorship, non-profit or government agency. Personal information in these contexts is governed by separate rules and exclusions under the CCPA. It applies to personal information we collect from California Residents on or through our Services and through other means (such as information collected offline or in person). With respect to personal information for which you are a “Business” and SimpleTix is a “Service Provider,” please see Section 3.7 of our Terms of Service. As a California Resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA), which are outlined below.

a.    Categories, business and commercial purposes, sources and third parties

California law requires us to disclose certain information regarding the categories of personal information we collect. Below is a comprehensive overview of the data we collect and how it is used, shared, and sourced. The following is a list of all categories of personal information which SimpleTix collects, or has collected, from California Residents, in the twelve (12) months prior to the effective date of this Privacy Policy (each, a “Category”), together with, for each Category: (1) the categories of sources from which such Category is collected; and (2) the categories of third parties with whom we share such Category. 

  • Identifiers: (1) sources: you (either directly or through a Third Party Service), collected by the Services, business partners, service providers and payment processors; and (2) third parties: business partners, service providers and payment processors.
  • Commercial information: (1) sources: you (either directly or through a Third Party Service), collected by the Services, business partners and service providers; and (2) third parties: business partners, service providers and payment processors.
  • Financial data: (1) sources: you (either directly or through a Third Party Service), business partners and payment processors; and (2) third parties: business partners, service providers and payment processors.
  • Internet or other network or device activity: (1) sources: you (either directly or through a Third Party Service), collected by the Services, business partners, service providers and payment processors; and (2) third parties: business partners, service providers and payment processors.
  • Location information: (1) sources: you (either directly or through a Third Party Service), collected by the Services, business partners and service providers; and (2) third parties: business partners, service providers and payment processors.
  • Sensory information: (1) sources: you (either directly or through a Third Party Service) and service providers; and (2) third parties: business partners, service providers and payment processors.
  • Other information that identifies or can be reasonably associated with you: (1) sources: you (either directly or through a Third Party Service), collected by the Services, business partners, service providers and payment processors; and (2) third parties: business partners, service providers and payment processors.

Each Category is collected for the following business purposes: (i) providing the Services (including without limitation maintaining your Account, processing and fulfilling orders, and administering surveys and contests); (ii) providing customer support for the Services; (iii) operating the Services (including without limitation managing third party relationships and enabling usage of our service providers); (iv) communicating with you; (v) customizing the Services; (vi) securing and protecting the Services (including without limitation auditing the Services, bug and fraud detection, debugging and repair of errors and the detection, protection and prosecution of security incidents or illegal activity); (vii) enforcing our terms and policies; (viii) complying with law; (ix) verifying your identity; and (x) other business purposes about which we may notify you from time to time. 

 

Each Category is collected for uses that advance our commercial or economic interests such as: (i) promoting surveys and contests; (ii) promoting and advertising the Services; (iii) customizing the Services; (iv) improving our Services; (v) communicating with you about relevant offers from third parties; and (vi) other commercial purposes about which we may notify you from time to time.

b.    Your requests

Subject to certain exceptions and restrictions, the CCPA provides California Residents the right to submit requests to a business which has collected their personal information: (i) to provide them with access to the specific pieces and categories of personal information collected by the business about such California Resident, the categories of sources for such information, the business or commercial purposes for collecting such information, and the categories of third parties with which such information was shared; and (ii) to delete such personal information (each, a “California Request”). However, we will retain only the information necessary for compliance with applicable laws, resolving disputes, or enforcing our agreements. We need certain types of information so that we can provide our Services to you. If you ask us to delete some or all of your information, you may no longer be able to access or use the Services.

 

If you are a California Resident, please follow the instructions in the “Your rights and choices” section above to submit California Requests and please make sure you note that you are a California Resident when you do so. California Residents may designate an authorized agent to make California Requests on their behalf. In order to designate an authorized agent to make a California Request on your behalf, you must provide a valid power of attorney, the requester’s valid government issued identification and the authorized agent’s valid government issued identification.

c.    We do not sell your personal information

We do not sell your personal information, as that term is defined based on our understanding of the CCPA and its implementing regulations. We have not sold any personal information to third parties for a business or commercial purpose in the 12 months prior to the effective date of this Privacy Policy. We do share personal information with third parties for the business and commercial purposes described in this Section 13, including without limitation advertising and marketing based on Users’ online activities over time and across different sites, services and devices.

d.    We do not discriminate against you

You also have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights. SimpleTix does not discriminate against California Residents for exercising their rights.

14. Children’s Privacy

SimpleTix is committed to protecting the privacy of children and complying with applicable laws, including the Children’s Online Privacy Protection Act (COPPA) in the United States and other relevant data protection regulations.

Our Services are not directed to, nor intended for use by, children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we discover that we have collected personal information from a child under 13 without such consent, we will promptly delete that information.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at support@SimpleTix.com. We will take appropriate steps to investigate and address the matter, including deleting any unauthorized information.

For users in the European Union or jurisdictions where the age threshold for data collection consent is higher (e.g., under 16), we adhere to the applicable legal requirements. If you are under the applicable age of consent in your country, you must obtain permission from your parent or guardian before using our Services.

We encourage parents and guardians to monitor their children’s online activities and educate them on safe internet practices.

15. Legal Basis for Processing

We process your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant regulations. The legal basis for processing your personal information depends on the specific context in which it is collected and used.

One key basis for processing is your consent, which we obtain when you voluntarily provide information, such as when signing up for our Services, participating in surveys, or opting into marketing communications. You have the right to withdraw your consent at any time by contacting us at support@SimpleTix.com or managing your preferences in your account settings. It is important to note that withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

Another legal basis for processing is the performance of a contract. When you engage with our Services, we process your personal information to fulfill contractual obligations. This includes creating and managing your account, processing payments, and delivering the Services you have requested. Additionally, we may process your data to communicate with you about updates, transactions, or changes related to the Services.

We also process personal information to comply with legal obligations. This includes activities such as tax reporting, financial recordkeeping, and responding to lawful requests from law enforcement or regulatory authorities. These legal obligations are essential to ensuring compliance with applicable laws and regulations.

In some cases, we process your personal information based on legitimate interests pursued by us or third parties. These legitimate interests may include improving and personalizing our Services, ensuring the security of our platforms, detecting and preventing fraud, analyzing trends to enhance our offerings, and communicating with you about services and updates relevant to your account. Our legitimate interests are carefully balanced against your rights and interests to ensure they are not overridden.

On rare occasions, we may process personal information to protect vital interests when it is necessary to safeguard you or another person. For example, we may act to address critical security incidents that could compromise your data.

In certain jurisdictions, we may also process personal information to carry out tasks in the public interest or in the exercise of official authority vested in us, as required by law.

If you have questions about the specific legal basis under which your personal information is processed or wish to exercise your rights under applicable laws, please contact us at support@SimpleTix.com. We are committed to providing clarity and respecting your rights throughout the data processing lifecycle.

16. Data Breach Notification

At SimpleTix, we take the security of your personal information seriously and have implemented measures to protect it against unauthorized access, disclosure, or misuse. However, in the event of a data breach that compromises the security or confidentiality of your personal information, we are committed to acting swiftly and transparently to address the situation.

If a data breach occurs, we will assess the nature and scope of the incident and take immediate action to contain and mitigate the breach. This includes identifying the affected data, analyzing the cause, and implementing measures to prevent future breaches.

As required by applicable laws, we will notify affected individuals without undue delay if the breach is likely to result in a significant risk to their rights and freedoms. Notifications will include:

  • A description of the nature of the breach, including the type of personal information involved.
  • The likely consequences of the breach.
  • The actions we have taken or plan to take to address the breach, including steps to mitigate potential harm.
  • Specific recommendations for affected individuals to protect themselves, such as resetting passwords or monitoring their accounts.

We will notify relevant data protection authorities as required by law, including under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), within legally specified timeframes. In jurisdictions where additional notification requirements apply, we will ensure compliance with those obligations.

If a breach impacts your personal information, we will communicate with you through appropriate channels, such as email or an alert within our Services. To ensure timely communication, we encourage you to keep your contact information up to date in your account settings.

17. Changes in Ownership

In the event of a business transition, such as a merger, acquisition, reorganization, or sale of all or a portion of SimpleTix’s assets, your personal information may be part of the assets transferred to or acquired by a third party. Any such transfer will be conducted in compliance with applicable data protection laws to ensure your information is handled responsibly and in accordance with this Privacy Policy.

If a change in ownership or control occurs, we will take reasonable steps to ensure that the third party receiving your personal information respects your privacy rights and complies with the commitments outlined in this Privacy Policy. This includes requiring the new owner or controlling party to use your personal information only for the purposes for which it was originally collected, unless you explicitly consent to a new purpose.

We will provide notice to you if such a business transition is likely to materially impact the processing of your personal information or your rights under this Privacy Policy. This notification will outline the nature of the change, the identity of the new entity, and any significant changes to how your personal information will be used or protected. Notifications will be sent through appropriate channels, such as email, notifications within our Services, or updates to this Privacy Policy.

Your continued use of our Services following the completion of the ownership transition will constitute your acknowledgment of the transfer and your acceptance of any new privacy practices, subject to applicable laws. If you do not agree to the changes, you may contact us to exercise your rights or discontinue use of our Services.

18. Updates to this Privacy Policy

We’ll update this Privacy Policy from time to time to reflect changes in technology, law, our business operations or any other reason we determine is necessary or appropriate. When we make changes, we’ll update the “Effective Date” at the top of the Privacy Policy and post it on our sites. If the changes significantly affect your rights, we will provide advance notice through email or other direct communication methods where possible. This ensures that you are informed and have time to review the updates before they take effect. If we make material changes to it or the ways we process personal information, we’ll notify you (by, for example, prominently posting a notice of the changes on our sites before they take effect or directly sending you a notification). Your continued use of our Services following the effective date of any updates constitutes your acknowledgment of the changes and agreement to the updated Privacy Policy. If you do not agree to the changes, you should discontinue using our Services.

We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit.  This will help ensure you better understand your relationship with us, including the ways we process your personal information.

19. Who is SimpleTix?

When we say “SimpleTix” (or “we”, “us” or “our”), we mean SimpleTix.com LLC.

If your place of residence or principal place of business changes, the SimpleTix entity that controls your personal information will be determined by your new residence or principal place of business from the date it changes.

20. How to contact us

If you have questions, comments or complaints about this Privacy Policy or our privacy practices or if you would like to exercise your rights and choices, please email us at support@SimpleTix.com

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